The Kelsey Trail Health Region strives to provide the best service possible. We appreciate hearing what it was like to be a patient or client in our care. If you had a positive experience in any of our facilities, please give your compliments to the staff.
What should you do if you have a concern?
We understand that at times, despite our best efforts, situations that cause concern occur.
If you have questions or issues regarding the service you received, please speak to the member of your health care team who can best help.
If you are not comfortable speaking with the health care provider, or unhappy with the response, speak with the person in charge.
If you are unable to resolve your concern, the Quality of Care Coordinator may be able to help.
The Quality of Care Coordinator will:
- listen to your concerns;
- explain Kelsey Trail Health Region policies and your rights and responsibilities;
- talk to staff on your behalf if you wish;
- assist in resolving concerns;
- and make recommendations for improvements where necessary.
All conversations with the Quality of Care Coordinator are private and confidential unless you give your permission to speak or act on your behalf.
The quality of your care will not be affected if you raise a concern.
Quality of Care Coordinator
Former Kelsey Trail Health Region
Call toll-free: 1-877-573-6601